Refund Policy

Digital goods and services are generally non-refundable once delivered.

We review each case individually for technical failures or service errors.

Payment succeeded but the order was not fulfilled due to a service fault within a reasonable time.

Duplicate charge or incorrect amount.

Wrong details caused by a interface error (confirmed by support).

Order completed: Steam credited, key delivered, or subscription activated.

Incorrect Steam login or email entered by the user.

Restrictions from Steam, banks, or payment systems outside NexPay control.

Email the address on the Contact page or use support chat.

Include order ID, payment date, method, and a description. Attach a receipt if available.

Review may take up to 10 business days. Refunds are issued via the original payment method where possible.